Privacy Policy

Effective Date: 20 May 2025

1. Who We Are

Best Dryve is a UK-based driving instruction service providing one-to-one lessons, driving test preparation, and booking management through our website and app.

2. What Personal Data We Collect

  • Your name, email, phone number, and driving experience details (e.g. licence status, theory test status, skill level) when registering
  • Booking history and preferences
  • Payment method (we do not store payment card details — PayPal and payment processors handle that securely)
  • Any contact messages or support queries

3. Why We Collect Your Data

  • To manage your driving lesson bookings
  • To send you confirmations, reminders, and service messages
  • To personalise your experience and suggest relevant lessons or packages
  • To comply with UK law and insurance requirements

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contract: to provide services you've booked with us
  • Consent: for marketing emails or optional communications
  • Legal Obligation: where UK driving regulations require us to retain certain records
  • Legitimate Interests: to improve and secure our services

5. How We Store and Protect Your Data

  • Your data is stored securely in UK-based data centres or encrypted cloud storage
  • Access is limited to authorised staff and instructors with a need to know
  • We regularly review, audit, and update our security and retention policies

6. How Long We Keep Your Data

We retain your data as long as your account remains active, or as required by law (typically up to 7 years for financial records).

7. Sharing of Data

  • We do not sell or share your data for advertising
  • We may use trusted third-party providers (e.g., email, hosting, payment gateways) who are GDPR-compliant and contractually bound to safeguard your data
  • We may share your data if required by law, court order, or to prevent fraud or harm

8. Your Rights

You have the right to:

  • Access the data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict certain types of processing
  • Withdraw consent at any time (for optional communications)
  • Complain to the UK Information Commissioner’s Office (ICO) if you believe your rights are violated

9. Contact Us

For privacy questions, data requests, or to exercise your rights, contact us at:

📧 bestdryve@gmail.com

We may update this policy to reflect legal, regulatory, or service changes. Please check back regularly for updates.